An Unnoticeable Change
This week we are going to make a small change to the site--probably something you won't even notice but we feel you should know.
When we first launched CropChocolate.com we used Authorize.net to capture and clear funds. A few months ago we switched to PayPal so we could offer our customers PayPal Express. The switch has not been in the best interest of CropChocolate.com or its customers. Here's why. When we set up the payment gateway with PayPal, they informed us that they would retain 30% of sales to cover any disputes or refunds. Many of you know that we have refunded--a lot. What we've seen is that the 30% of sales that is being retained is not being used to refund--PayPal is pulling the money from our business account and retaining the 30%.
As a small business 30% is a lot--in fact it is tying up our cash-flow and makes it hard to acquire new product. We've decided to continue purchasing new product rather than pay ourselves (of course our employees are getting paid) for a few weeks so you'll still see sweet deals.
So here's what's changing; we are still going to offer PayPal Express to those who prefer that method of payment but all other transactions will go through Authorize.net again. You won't notice a difference other than quicker refunds through Authorize.net.
Thanks for all that you contribute to CropChocolate.com and our lives! My wife and I are continually overwhelmed with gratitude for your sweet wishes with our expected son! We like YOU!